Returns, Exchanges & Refunds
A Clearer Way to Handle Changes of Mind
At Ceiiroxa™, operated by Christy Dawn LLC, we understand that choosing clothing online sometimes means a piece may look or feel different once it becomes part of your wardrobe.
Whether the fit is not what you expected, you received an incorrect item, or your order arrived with an issue, this policy explains how returns, exchanges, and refunds are handled through the Ceiiroxa™ store.
We have structured our return process to keep requests organized, transparent, and straightforward for our customers.
Our 30-Day Return Period
Eligible merchandise may be returned within 30 days from the date the order is delivered to you.
To be considered for return, the item must meet the conditions below.
Returned merchandise should be:
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Unused and in its original condition
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Unworn other than for reasonable fit inspection
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Returned with original tags still attached, where applicable
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Returned with original packaging, where applicable
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Accompanied by valid proof of purchase, such as an order confirmation or receipt
Items that are worn, altered, damaged after delivery, missing required tags, or otherwise not returned in their original condition may not qualify for return.
Because Ceiiroxa™ offers apparel, we recommend taking reasonable care when trying on garments and avoiding contact with makeup, fragrance, deodorant, or other substances that may alter the condition of the item.
Before Sending Anything Back
Please do not mail a return without first contacting our customer care team.
To begin a return request, email:
When contacting us, please include:
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Your order number
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The product you wish to return
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A brief reason for the return
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Any relevant details that may help us review the request
If the return is approved, we will provide the applicable return instructions.
Where provided as part of the approved return process, a return shipping label will be issued along with instructions explaining how and where the item should be sent.
Important
Merchandise sent back without prior authorization or outside the return instructions provided by our team may not be accepted or processed.
Please wait for return instructions before mailing the item.
If Your Order Arrives Damaged or Incorrect
We recommend reviewing your order shortly after delivery.
If you receive an item that is:
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Damaged in transit
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Defective
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Different from the item ordered
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Incorrect in color or product selection
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Missing from the order
please contact Ceiiroxa™ customer care as soon as possible.
Email:
Include your order number and a description of the issue.
Providing photographs of the product, packaging, or shipping condition may help us understand what happened and review the request more efficiently.
After the issue is evaluated, an appropriate resolution may include a replacement or refund depending on the circumstances.
Items That Cannot Be Returned
Certain products or transactions may not qualify for return.
Non-returnable categories described under this policy include:
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Customized or personalized merchandise
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Gift cards
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Sale merchandise or promotional products identified as non-returnable
The original policy may also refer to perishable products; however, the Ceiiroxa™ store is focused on fashion and apparel rather than food or beverage merchandise.
If you are uncertain whether a particular Ceiiroxa™ item qualifies for return, please contact customer care before sending it back.
Fit, Size & Style Considerations
Because clothing fit can vary according to personal preference, body proportions, garment construction, and silhouette, customers are encouraged to review available product information before ordering.
If a Ceiiroxa™ garment is eligible for return and does not suit your preferred fit or style, it may be returned in accordance with the conditions and time limits stated in this policy.
Items must remain in eligible return condition.
Exchanges Are Handled Through a New Order
To keep inventory and order processing clear, Ceiiroxa™ does not require customers to wait for a traditional one-for-one exchange process.
If you would like another size, color, or style:
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Contact us and return the original item according to the approved return instructions.
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Place a new order for the item you would prefer.
This approach allows the replacement product to be purchased independently rather than waiting for the original return to complete.
Please note that product availability can change, and placing a new order does not guarantee that a previously viewed size, color, or style will remain available.
European Union Orders
14-Day Cancellation and Return Right
For qualifying orders shipped to customers in the European Union, customers may cancel or return an order within 14 days, as described in the original policy.
This right is available in addition to the standard Ceiiroxa™ 30-day return policy.
For a return under this provision, merchandise should be:
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Unused
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In its original condition
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Returned with its original packaging where applicable
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Accompanied by proof of purchase
Customers should contact us before sending merchandise back so that the appropriate return instructions can be provided.
What Happens After We Receive Your Return
Once an authorized return arrives, it will be reviewed before a refund is approved.
The inspection may confirm:
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The returned item matches the authorized return
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The merchandise remains in eligible condition
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Required tags or packaging are present where applicable
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Proof of purchase is associated with the return
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The item otherwise meets the conditions described in this policy
After the review is complete, we will notify you regarding the status of the refund.
Approved Refunds
When a refund is approved, it will be issued to the original payment method used for the order.
Please allow up to 10 business days for an approved refund to process.
The exact time required for funds to appear in your account may depend on your:
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Bank
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Credit card issuer
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PayPal account
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Payment processor
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Financial institution
These organizations may require additional processing time after Ceiiroxa™ has issued the refund.
If Your Refund Has Not Appeared
If more than 15 business days have passed after you were notified that your refund was approved and the funds have still not appeared, please contact us.
Email: service@ceiiroxa.com
Phone: (310) 450-7500
Please include your order number and any relevant refund information so that we can review the available transaction details.
Return Shipping Instructions
A return should only be sent after the request has been reviewed and authorized by Ceiiroxa™.
Where a return shipping label is provided, customers should use that label and follow the corresponding instructions.
Do not send merchandise to an address found independently online or to another company location without prior instructions from our customer care team.
Doing so may delay or prevent the return from being properly associated with your order.
Return Correspondence
For return-related questions, please contact us before mailing merchandise.
Ceiiroxa™
Operated by Christy Dawn LLC
1531 Abbot Kinney Blvd
Venice, CA 90291
United States
Email: service@ceiiroxa.com
Phone: (310) 450-7500
Please remember that contacting customer care and receiving return authorization should occur before any item is shipped back.
A Few Helpful Reminders
Before requesting a return, we recommend confirming that:
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Your request is being made within the applicable return period
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The item remains unused and in original condition
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Original tags remain attached where applicable
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Original packaging is available where applicable
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You have your order number or proof of purchase
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You have contacted Ceiiroxa™ before mailing the item
Following these steps helps our team identify the order and process the request more efficiently.
Our Approach to Returns
Ceiiroxa™ is built around thoughtful wardrobe pieces and an equally thoughtful shopping experience.
We hope each garment becomes something you enjoy wearing, but we also recognize that not every online purchase will be the right fit.
Our return process is therefore designed around three principles:
Clear Expectations
Customers should understand the return conditions before sending merchandise back.
Organized Processing
Return authorization helps ensure that returned items can be connected to the correct order.
Consistent Communication
Customers are informed when a returned item has been reviewed and when a refund has been approved.
Need Help With a Return?
Our customer care team can assist with questions regarding return eligibility, incorrect merchandise, damaged orders, refund status, or the return process.
Ceiiroxa™ Customer Care
Email: service@ceiiroxa.com
Phone: (310) 450-7500
Christy Dawn LLC
For faster assistance, please include your order number in your message whenever possible.
Ceiiroxa™ — Classic Form, Artful Detail.
From selecting a silhouette to finding the right place for it in your wardrobe, we want the Ceiiroxa™ experience to remain clear and considered—including when a return is necessary.