Customer Care at Ceiiroxa™

Thoughtful Service, From Our Studio to Your Wardrobe

At Ceiiroxa™, we believe the experience of choosing a piece should feel just as considered as the piece itself.

Our collection is built around modern femininity, refined silhouettes, subtle details, and clothing designed to move naturally between everyday moments and more polished occasions. That same attention carries into the way we support our customers.

Whether you are checking on an order, looking for additional product information, wondering about sizing, or simply need help before making a purchase, our customer care team is available to assist.

How We Can Help

You are welcome to contact us regarding:

  • Order confirmation or order status

  • Shipping and delivery questions

  • Product details and garment information

  • Sizing and fit guidance

  • Color or style questions

  • Returns and refund inquiries

  • Payment-related questions

  • Changes or corrections to an order

  • General questions about Ceiiroxa™

  • Website or checkout assistance

To help us understand your request clearly, please include as much relevant information as possible when contacting us.

Contact Ceiiroxa™

Email

service@ceiiroxa.com

Email is the best way to send us detailed questions regarding an existing order, product, return request, or other customer service matter.

When contacting us about a purchase, please include your order number whenever available. If your question concerns a specific item, adding the product name, color, or other relevant details can also help our team review your request more efficiently.

Phone

(310) 450-7500

For general customer service questions, you may also reach us by phone during our regular service hours.

Customer Care Hours

Monday – Friday
9:00 AM – 5:00 PM Pacific Time

Saturday – Sunday
Closed

Messages received outside regular customer care hours will be reviewed during the next available business period.

Correspondence Address

Christy Dawn LLC
1531 Abbot Kinney Blvd
Venice, CA 90291
United States

Please note that customer service questions are generally handled most efficiently by email or phone.

Before mailing a product or return to this address, please contact our customer care team first so that the appropriate return instructions can be provided. Sending merchandise without prior return guidance may delay processing.

Before You Contact Us

A few details can help make communication smoother.

For Order Questions

Please include:

  • Your order number

  • The name used when placing the order

  • The email address associated with the purchase

  • A brief description of your question

For Product Questions

Please include:

  • The full product name

  • The color or option you are considering

  • The type of information you need, such as fit, styling, or product details

For Return or Refund Questions

Please include:

  • Your order number

  • The item involved

  • The reason for your request

  • Any additional information that may help us understand the situation

Providing these details at the beginning of your message helps reduce unnecessary back-and-forth communication.

A More Personal Approach to Dressing

Ceiiroxa™ was created around the idea that a wardrobe does not need to be loud to feel distinctive.

We are drawn to pieces with quiet character: a beautifully shaped waist, an asymmetric fastening, an unexpected hemline, soft tailoring, fluid fabric, or a carefully considered proportion.

Rather than designing around one short-lived trend, our collections explore the space between modern simplicity and classic dressing.

The result is clothing intended to feel polished without becoming formal, feminine without becoming overly decorative, and distinctive without becoming difficult to wear.

Our customer care philosophy follows the same approach.

Clear communication. Thoughtful attention. No unnecessary complication.

Questions Before Ordering?

Choosing clothing online can involve more than simply selecting a color and adding it to your cart.

If you would like additional information about a Ceiiroxa™ piece before ordering, please contact us. Our team can help clarify available product information so you can make a more informed purchase decision.

For questions involving sizing or fit, please keep in mind that fit can vary depending on personal preference, body proportions, and the silhouette of the individual garment.

We therefore recommend reviewing the product information available on the relevant product page before completing your purchase.

Existing Order Support

Already placed an order?

When contacting us, include your order number in the subject line or message whenever possible.

For example:

Order #12345 – Shipping Question

or

Order #12345 – Return Request

This allows our team to identify the relevant purchase more quickly and provide assistance based on the correct order information.

Our Commitment to Clear Communication

We want customers to have access to straightforward information before and after purchasing from Ceiiroxa™.

For additional details regarding shipping, returns, payments, privacy, or use of our website, please review the corresponding policy pages available on our store.

Those pages provide more detailed information regarding the terms and procedures associated with your purchase.

If something remains unclear after reviewing them, our customer care team will be happy to help clarify the information available.

Ceiiroxa™ Customer Care

Email: service@ceiiroxa.com
Phone: (310) 450-7500

Christy Dawn LLC
1531 Abbot Kinney Blvd
Venice, CA 90291
United States

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time

Ceiiroxa™ — Classic Form, Artful Detail.

From the first look to the final layer, our aim is to make every interaction with Ceiiroxa™ feel considered, uncomplicated, and true to the understated elegance behind the collection.